Shipping Policy
At Perfume Secrets, we prioritize providing a seamless and luxurious shopping experience for our customers in the UAE. Below are the details regarding our shipping policy, designed to ensure clarity and transparency.
Shipping Areas
We proudly offer shipping services across all regions of the United Arab Emirates, including:
- Abu Dhabi
- Dubai
- Sharjah
- Ajman
- Umm Al-Quwain
- Fujairah
- Ras Al Khaimah
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Once your order has been processed, the estimated delivery time is as follows:
- Within Dubai: 1-2 business days
- Other Emirates: 2-4 business days
Shipping Charges
Shipping charges are calculated at checkout based on the delivery location and order weight. We strive to keep our shipping fees competitive while ensuring the highest quality service.
Order Tracking
After your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment's progress until it arrives at your designated address.
Delays
While we aim to deliver your order within the specified timeframes, unforeseen circumstances such as weather conditions or logistical issues may cause delays. In such cases, we will keep you informed and provide updates regarding your order status.
Incorrect Address Policy
It is the customer's responsibility to provide accurate shipping information. If an incorrect address is provided, Perfume Secrets cannot be held liable for lost or misdelivered packages. Please double-check your address before finalizing your order.
Contact Support
If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact our customer support team:
- Email: support@perfumescrets.com
- Phone: +971 0564127577
Our dedicated team is available to assist you and ensure your experience with Perfume Secrets is exceptional.