Exchange Policy

At Perfume Secrets, we aim to ensure complete customer satisfaction. This Exchange Policy explains the conditions under which product exchanges are accepted.

Eligibility for Exchange

Exchanges are only applicable under the following conditions:

  • The product received is damaged, leaked, or defective

  • An incorrect item was delivered

  • The product is unused, unopened, and in its original packaging

Exchange Request Timeframe

  • Exchange requests must be submitted within 24 hours of delivery

  • Requests submitted after this period may not be eligible

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Opened or used perfumes

  • Products damaged due to customer mishandling

  • Items purchased during promotions or sale offers (unless defective)

Exchange Process

To request an exchange:

  • Contact our support team with your order number

  • Provide clear images or videos showing the issue

  • Our team will review and confirm exchange eligibility

  • Once approved, exchange instructions will be shared

Exchange Shipping

  • Exchange shipping will be arranged after approval

  • Shipping charges may apply unless the issue is from our side

Product Availability

  • Exchanges are subject to product availability

  • If the requested item is unavailable, an alternative solution or refund may be offered

Policy Updates

Perfume Secrets reserves the right to update or modify this Exchange Policy at any time without prior notice.

Contact Us

For exchange-related queries or support, please contact our customer service team.