Secret Baccarat by Perfume Secrets – Inspired by Baccarat Rouge | Elegant & Long-Lasting Fragrance

Eligibility for Returns

Due to the nature of perfume products, returns are accepted only under the following conditions:

• The product is damaged, leaked, or defective upon delivery
• An incorrect item was delivered
• The product is unused, unopened, and in its original packaging

Return Request Timeframe

• Return requests must be submitted within 24 hours of delivery
• Requests made after this period may not be eligible

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used perfumes
• Products damaged due to customer handling
• Items purchased during clearance or special sale offers (unless defective)

Return Process

To request a return:

1. Contact our support team with your order number
2. Share clear images or videos showing the issue
3. Wait for confirmation and return instructions from our team

Refund Policy

• Refunds will be processed after product inspection
• Approved refunds will be issued to the original payment method
• Processing time may take 7–10 business days

Shipping Costs for Returns

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
• Original shipping charges are non-refundable

Order Cancellation

• Orders can only be cancelled before dispatch
• Once an order is shipped, cancellation is not possible

Exchanges

• Exchanges are only offered for damaged or incorrect items
• Subject to product availability

Policy Updates

Perfume Secrets reserves the right to modify this policy at any time without prior notice.

Contact Us

For return or refund assistance, please contact our support team. We are always happy to help.